Appointments

Consulting Hours

Monday to Friday 9am to 12pm and 2pm to 5pm
Closed for Lunch, Weekends and Holidays

We will always endeavour to see patients without any appointments. If you wish to see your preferred doctor, we recommend you call in advance to book a consultation.

Standard Appointments

Appointments are allocated on a first come first served basis and are of 10 minutes duration. Any consultation longer than 15 minutes will incur additional charges. Appointments outside the standard 9am to 5pm Monday to Friday surgery hours will incur additional charges. Please note that appointments for Drivers Licences, Medical Certificates, WINZ Certificates, Driving Medicals, Travel Insurance and Life Insurance are not Standard Consultations and require pre-notification to the Receptionist at the time of booking.

Urgent Appointments

Priority is always given to Enrolled Funded patients, followed by Enrolled Non-Funded patients followed by Casual patients. If you believe your medical condition needs urgent attention, please ask to speak with the Nurse. If the Nurse is unavailable ask to speak with the Doctor on Duty. If the Nurse or Doctor agrees that you need to be seen on the same day, appointments may be re-arranged to accommodate you. If the Nurse or Doctor believes that your condition requires immediate attention but is not life threatening and you cannot be seen in a timely manner, you will be directed to Shorecare or Whitecross to be seen urgently. If the Nurse or Doctor believes that your condition is life threatening, an ambulance will be called to your address.

Cancellations or Non-Attendance

If you make an appointment and wish to cancel, please do so at least 4 hours before your scheduled appointment time to avoid being charged a full appointment fee. If you fail to turn up for an appointment, a full consultation charge applies.