Privacy Policy

At Onewa Doctors protecting your personal information is as important to us as caring for your health. We maintain the utmost respect for your privacy, and your registration information is kept in complete confidence and only shared with authorised persons.

Onewa Doctors operates where practicable to the standards required to meet the legal obligations contained in the following regulations:


Onewa Doctors utilises telephone, email and text messaging as the main forms of communication with our patients.

Onewa Doctors does NOT:

  • Support unsolicited bulk e-mail (SPAM) to our patients.
  • Share or sell personal information to third parties.

Onewa Road Doctors is committed to your privacy and values your trust. If you have any questions or complaints please feel free to contact us.

Your Rights

In providing a quality health service, this practice complies with the Code of Health and Disability Services Consumers Rights. If you feel your rights have been breached, please let us know. We welcome any opportunity to improve our standard of service and uncover any problems. You may add a comment to our suggestion box or make a complaint verbally or in writing, alternatively should you feel unable to do so, you may have the support of an independent advocate from the Health and Disability Commissioners office by phoning 0800 11 22 33. For more information about our complaints process, please ask any member of staff.

Management of Your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff or funding organisations.

National Health Index (NHI) Number

The National Health Index has been part of the New Zealand health system for many years. The number is usually allocated to a person at birth. The national Health Index holds information on:

  • Names and addresses
  • Ethnicity, date of birth, date of death and gender
  • New Zealand residency status

The NHI does not include specific health information or information about a persons visit to their provider.

Why is the NHI number used?

A NHI number will be added to the enrolment information for each person on a practice/PHO enrolment register. NHI numbers will ensure that PHO enrolment registers are accurate for funding purposes, e.g. they will prevent double payments to one PHO for the same person and payments to multiple providers for the same person.

The NHI also allows health professionals involved in someone’s care, to share health information without using a persons name and address. This protects a person’s privacy and improves the quality of health information.